Refund & Revision Policy

Effective Date: August 05, 2025

At GracePunch, we are committed to providing high-quality embroidery digitizing services. We strive for customer satisfaction through clear communication, timely delivery, and fair policies. Please review our refund and revision guidelines below:

1. Free Revisions

We offer free minor corrections within 3 business days of delivery. These include:

• Thread trims
• Alignment adjustments
• Minor design tweaks

Note: Revisions do not apply to changes in the original instructions or artwork after the order is submitted.

2. Refund Eligibility

Refunds may be issued under the following conditions:

• The digitized file is not delivered at all
• The result clearly deviates from the provided specifications and cannot be corrected through revisions

3. Non-Refundable Situations

• The file has already been approved and/or downloaded
• The issue is due to low-quality, unclear, or incomplete artwork provided by the customer
• Compatibility issues with embroidery machines that were not disclosed at the time of order

4. How to Request a Refund or Revision

Please email us at [email protected] with:

• Your order ID
• A clear explanation of the issue

Our team will respond within 1–2 business days.

5. Resolution Timeline

Once a valid request is approved:

• Revisions will be delivered within 1–3 business days
• Refunds, if applicable, will be processed within 3–5 business days

We are always here to help and ensure your satisfaction. If you have any concerns, feel free to reach out.